Fifth Third Bank & ATM in 12360 Indian Rocks Road

Customer Reviews about Fifth Third Bank & ATM:

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  Been with this bank for about 5 months now and it was one of the biggest mistakes I have ever made financially. Virtually every time I have called this branch nobody answers the phone. It takes several phone calls before someone finally picks up the phone. After opening my account with 5/3 I looked into refinancing my home. Initially I was told that my credit report looked good and gathered several documents to get the process started. After going to the bank to drop off the documents I was told by Stephen that he read my credit scores incorrectly and that I no longer qualified for a refinance. He was apologetic and helped me out with how to raise my score (since it was just barely under the cut off). After three months, during which I kept in touch with Stephen, my scores had risen and I attempted to restart the process of refinancing. Stephen again pulled my credit report and said everything looked good only to send me an e-mail several days later saying that I don't qualify for refinancing because about two years ago I was late on a mortgage payment....a fact that he essentially knew for three months and was well aware of from the first time I met with him. I stayed with 5/3 because they were offering me the best rate, but in the three months I was dealing with Stephen I passed on several other opportunities to refinance my mortgage and literally the day he contacted me the Fed raised interest rates. I have many other stories of the level of incompetence and unprofessionalism at this location. Buyer beware...do not trust 5/3, or at least not this location, with your money!
  By Shawn Fox, August 22, 2017

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